Spa Protocol: Important Policies to Know

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Please ensure to check in at our spa 15 minutes before your scheduled appointment, as part of our early arrival policy. Arriving late will not only reduce your treatment time but will also adhere to our cancellation policy with full charges applied or the need to take in another client. We appreciate your understanding of our spa policies, including our refund policy. Remember, we value silence in the spa to enhance your relaxation experience.

All guests deserve to have a peaceful and satisfying experience, and we emphasize the importance of silence in the spa. To enhance your visit and comply with our spa policies, we kindly request that mobile phones be turned to silent mode and that noise is kept to a minimum. This ensures you and other guests can fully enjoy the serenity of the spa. Additionally, please be aware that smoking and the consumption of alcohol in the spa are not permitted, as outlined in our cancellation policy, early arrival policy, and refund policy.

Because treatments are reserved especially for you, our cancellation policy requires you to cancel at least 3 hours prior to your scheduled appointment. We kindly ask that you adhere to this policy and remember our early arrival policy to ensure a peaceful atmosphere and uphold the silence in spa. Please also review our refund policy for further details.

Services rendered or paid for cannot be refunded, as stated in our refund policy. Additionally, all gift vouchers and payments for services will expire within the respective year, in accordance with our cancellation policy. We also remind guests to adhere to the silence in spa policy for a tranquil environment, and we encourage early arrival to ensure a relaxation-focused experience.